If you made a purchase on Walmart or Amazon with DG Casa as the seller and received package/s noting carton no. 1 of 3, carton no. 3 of 5, or carton no. 5 of 6 etc. and missing the rest of the packages to complete the order:
The marketplace only allows 1 tracking number to be uploaded in the system. However, the product is shipped in multiple packages. You can confirm the number of packages to receive by referring to the carton no. printed on the package that was delivered to you. For example, you received 1 package and the package shows carton no. 2 of 3, then carton no. 1 of 2 and carton no. 3 of 3 is in transit to you. Once the order is shipped confirmed, our team will send you a message through the marketplace to provide you with all the tracking numbers that completes your order. If you didn't receive this message, please check your email's spam folder, or log into the marketplace account and send us a message or message us through our contact us page.