Help Center

Your 100% satisfaction is important for us. In order to ensure your request for a return, refund, or order cancellation is properly taken care of please log into the account's marketplace you made the purchase from and send a message to the seller for your request. Each marketplace have their own policy and procedures in place to ensure your request is made.

Ordered on Amazon and Amazon as the seller of the product:

• Please contact Amazon's customer service team. 

Ordered on Amazon and DG Casa as the seller of the product:

• Contact us through Amazon for these requests. You may do so by logging into your account, locate the order, select contact seller, and then choose the appropriate reason. 
• If you will be requesting a return or refund due the the item being damaged, please include with the message all applicable images (product and packaging) of the issue to expedite the request.

Ordered on Walmart and DG Casa as the seller of the product:

• Contact us through Amazon for these requests. You may do so by logging into your account, locate the order, select contact seller, and then choose the appropriate reason. 
• If you will be requesting a return or refund due the the item being damaged, please include with the message all applicable images (product and packaging) of the issue to expedite the request.

Unfortunately, at this time we do not offer assembly service for the product. There are third party services readily available to assist you with this. DG Casa is not associated with any third party assembly services. If you require an assembly service for your product, we recommend Amazon Home Services and select the appropriate bed frame service (platform bed, storage bed, panel bed, etc.) . Before requesting any services, we highly recommend reaching out the service provider to inquire about the service inclusion and fees associated with the service.

Because all of our products are sold as a set, we cannot separate the set to sell as a replacement part. We are continuously working to improve our replacement part service for purchases made past the 1 year limited warranty. When this option is available, you will be able to make a purchase for the replacement part on the website.

Each marketplace have their own policy for expedited shipping service and request. For orders purchased on Amazon and Walmart with DG Casa as the seller, expedited shipping is not offered due to the size and weight of the package. All orders are processed to ship with FedEx or UPS ground with a transit time of 2-5 business days. For orders that was not purchased on Amazon or Walmart, please reach out to the marketplace seller to inquire about this service.

Due to the size and weight of the packages for our product, shipping outside of the United States is currently not offered.