Help Center

If you made a purchase on Walmart or Amazon with DG Casa as the seller and received package/s noting carton no. 1 of 3, carton no. 3 of 5, or carton no. 5 of 6 etc. and missing the rest of the packages to complete the order:

The marketplace only allows 1 tracking number to be uploaded in the system. However, the product is shipped in multiple packages. You can confirm the number of packages to receive by referring to the carton no. printed on the package that was delivered to you. For example, you received 1 package and the package shows carton no. 2 of 3, then carton no. 1 of 2 and carton no. 3 of 3 is in transit to you. Once the order is shipped confirmed, our team will send you a message through the marketplace to provide you with all the tracking numbers that completes your order. If you didn't receive this message, please check your email's spam folder, or log into the marketplace account and send us a message or message us through our contact us page.

The package is designed to efficiently save space and have included additional components and hardware to build the bed frame inside of the headboard. These additional components and hardware can be accessed by viewing the back of the headboard and unzip the zipper compartment. Please view this below as reference. Note: the shape and design of your headboard my differ, but the location of these parts are the same. 

Purchased on Amazon with Amazon as the seller of the product:

• Send us a message through our contact us page
• Provide us with detailed information of the issue
• Upload as much detailed images of the damages to the product and if applicable the packaging as well. Providing images will help expedite the resolution of the issue you encountered.

Purchased on Amazon with DG Casa as the seller of the product:

• Send us a message through Amazon by logging into your account.
• Provide us with detailed information of the issue
• Upload as much detailed images of the damages to the product and if applicable the packaging as well. Providing images will help expedite the resolution of the issue you encountered.

• Send us a message through our contact us page or through Walmart by logging into your account.
• Provide the with detailed information of the issue
• Upload as much detailed images of the damages to the product and if applicable the packaging as well. Providing images will help expedite the resolution of the issue you encountered.

Your 100% satisfaction is important for us. In order to ensure your request for a return, refund, or order cancellation is properly taken care of please log into the account's marketplace you made the purchase from and send a message to the seller for your request. Each marketplace have their own policy and procedures in place to ensure your request is made.

Ordered on Amazon and Amazon as the seller of the product:

• Please contact Amazon's customer service team. 

Ordered on Amazon and DG Casa as the seller of the product:

• Contact us through Amazon for these requests. You may do so by logging into your account, locate the order, select contact seller, and then choose the appropriate reason. 
• If you will be requesting a return or refund due the the item being damaged, please include with the message all applicable images (product and packaging) of the issue to expedite the request.

Ordered on Walmart and DG Casa as the seller of the product:

• Contact us through Amazon for these requests. You may do so by logging into your account, locate the order, select contact seller, and then choose the appropriate reason. 
• If you will be requesting a return or refund due the the item being damaged, please include with the message all applicable images (product and packaging) of the issue to expedite the request.

Unfortunately, at this time we do not offer assembly service for the product. There are third party services readily available to assist you with this. DG Casa is not associated with any third party assembly services. If you require an assembly service for your product, we recommend Amazon Home Services and select the appropriate bed frame service (platform bed, storage bed, panel bed, etc.) . Before requesting any services, we highly recommend reaching out the service provider to inquire about the service inclusion and fees associated with the service.

Because all of our products are sold as a set, we cannot separate the set to sell as a replacement part. We are continuously working to improve our replacement part service for purchases made past the 1 year limited warranty. When this option is available, you will be able to make a purchase for the replacement part on the website.

Each marketplace have their own policy for expedited shipping service and request. For orders purchased on Amazon and Walmart with DG Casa as the seller, expedited shipping is not offered due to the size and weight of the package. All orders are processed to ship with FedEx or UPS ground with a transit time of 2-5 business days. For orders that was not purchased on Amazon or Walmart, please reach out to the marketplace seller to inquire about this service.

Due to the size and weight of the packages for our product, shipping outside of the United States is currently not offered.